Alan attempted to fix my 30+ year old furnace, got it to fire once and it died. With temperatures dropping (October) we discussed my options. There was no sales pressure, just clean information and a willingness to answer any questions I had. The following day I contacted them about a new furnace. It was painlessly financed through a link on their website, and installed less than a week after the old one failed. The install was clean, professional and on time. We will be upgrading our air conditioner once the furnace is paid for and they will be doing the work. I am extremely satisfied. The positive reviews they have are well deserved.