FAQS

Frequently Asked Questions

Q: How often should I change my air filter?                                                                                                                           A:  This depends on the type of filter used and how much your system has been running. If your system utilizes a 1-inch wide filter, we recommend that you check/change the filter once a month. If your system utilizes a high efficiency filter that is 4-inches or wider, it can typically be used for 6 months or longer. We recommend checking these style filters every 3-4 months. When replacing your air filter, make sure that arrow on the filter points in the direction of airflow (typically toward the side of the furnace).

Q: Does my thermostat have batteries and how often should I change them?                                                         A: Many thermostats require batteries in order to operate. We recommend changing thermostat batteries annually to avoid issues. Batteries that are left in place for an extended period of time can prevent equipment from functioning and can begin to corrode in your thermostat, causing damage.

Q: Is annual maintenance for my furnace and air conditioner really necessary?                                                              A: Yes! Annual maintenance ensures that your equipment is functioning safely and efficiently. It is also possible to identify and address potential issues with your equipment before it becomes a major problem. It may also be necessary to prove that you are maintaining your equipment if a warranty claim is ever needed. Poorly maintained equipment can lead to higher energy bills and shortened life of equipment.

Q: What is the SEER rating on an air conditioner?                                                                                                                A: SEER is an acronym for Seasonal Energy Efficiency Ratio. It describes the amount of cooling that an air conditioner provides per unit of energy used to operate. New air conditioners have ratings from a minimum of 13 SEER to 25+ SEER. A higher SEER number indicates a more efficient air conditioner. To achieve higher SEER, the air conditioner typically needs to be paired with a furnace that utilizes an ECM (electrically commutated motor) indoor fan. 

Q: Should I repair or replace my current unit?                                                                                                                         A: There are many factors that can influence this decision, but here are several recommendations.                                           -If the unit is less than 10 years old and repairs do not exceed 50% of a replacement unit, consider repairing.                         -If unit is 10-15 years old and repairs exceed 30% of a replacement unit, consider replacing.                                                     -If unit is 15-20 years old and repairs exceed 20% of a replacement unit, consider replacement.                                               -If unit is older than 20 years and repair exceeds 10% of a replacement unit, consider replacing.

Q: If my air conditioner is not working properly, is there anything to check before calling for service?                   A: Here are a few items to check before calling for service.                                                                                                          -Make sure thermostat is set to "Cool" and temperature setting is below indoor temperature. Replace batteries if necessary.    -Verify that circuit breaker for unit is on and furnace switch is on.                                                                                                -Make sure filter is clean. Replace if necessary.                                                                                                                            -Make sure supply registers and returns are open and unobstructed.                                                                                          -If the area surrounding your air conditioner is over-grown, trim back plant material to allow unit to circulate air.

Q: If I need repair service, what is the procedure?                                                                                                                A: Call (608) 709-1251. We will discuss the issues that you are experiencing with your equipment. We may even be able to help solve the problem over the phone. If a home visit is needed, we will set up a time window to arrive at your home and diagnose the problem. Once the problem has been identified, we will let you know what the repair cost will be and get your authorization before proceeding. Most repairs can be completed the same day.